Privacy Policy
Your trust is the foundation of our hospitality. We are committed to safeguarding your personal information with the utmost care and transparency.
Last Updated: October 2023Information We Collect
We collect various types of information to provide you with a seamless luxury experience at TSR Resorts:
Personal Identifiers
Name, email address, phone number, and physical address provided during booking or via contact forms.
Technical Data
IP address, browser type, device information, and operating system collected via automated logs.
Communication Logs
Records of interactions through WhatsApp, phone calls, and direct emails with our concierge desk.
Reservation History
Details of past stays, preferences, special requests, and loyalty program interactions.
How We Use Information
- check_circle Reservations & Fulfillment: Processing your bookings and providing the requested accommodation services.
- check_circle Personalized Experience: Tailoring our services to match your preferences for a more serene stay.
- check_circle Marketing Communications: With your consent, sending updates about exclusive offers and events.
- check_circle Customer Support: Responding to inquiries and providing assistance via your preferred contact channel.
Cookies
We use cookies to improve site navigation and analyze website traffic. These small files help us remember your language preferences and browsing behavior.
Manage SettingsAnalytics
We utilize Google Analytics to understand how visitors interact with our website, allowing us to enhance the digital journey for our future guests.
How Google uses dataThird-party Services
To provide a comprehensive digital service, we partner with trusted third-party providers:
Payment Processing
Encrypted gateways for secure transaction handling. We do not store full credit card details.
Google Maps
Used for location services and directions to our resort. Governed by Google's Privacy Policy.